Schwan’s, now rebranded as Yelloh, is known for delivering frozen foods directly to homes. They accept Electronic Benefit Transfer (EBT) payments, but only for in-person transactions. This means you need to use your EBT card directly with a Yelloh Route Sales Representative when your delivery arrives. EBT payments are not accepted for online or phone orders. Knowing these details can help you plan your purchases with Yelloh.
EBT Acceptance at Schwan’s
Schwan’s Home Delivery accommodates customers utilizing Electronic Benefit Transfer (EBT) for purchasing eligible food items. The service requires EBT cardholders to engage with Route Sales Representatives directly at the time of delivery.
Eligibility of Food Items
- Eligible Items: Schwan’s allows EBT users to purchase food items intended for home preparation and consumption. These include a broad range of Schwan’s frozen products such as meats, vegetables, and ready-to-cook meals.
- Ineligible Items: Non-food items, along with prepared or hot foods ready for immediate consumption, are not purchasable with EBT cards at Schwan’s.
Shopping Process with EBT
- Online Preorder: Customers must first place their orders online, selecting “Team Member Delivery” as the delivery option.
- Payment at Delivery: Upon the delivery of the items, customers need to present their EBT card to the Route Sales Representative. Alternate payment methods, like a debit/credit card, may be required when placing the online order but will not be charged if EBT is presented upon delivery.
Note: Schwan’s policy does not support using EBT for payments made online, through mobile apps, or via phone.
Payment Process for EBT Users
Schwan’s accommodates customers who wish to use their Electronic Benefit Transfer (EBT) for their food purchases. However, it is important to understand that Schwan’s has specific guidelines on how to use EBT cards with their service.
Firstly, EBT cards are only accepted for in-person transactions. This means that customers cannot use EBT to make payments online, through the app, or over the phone. When the Route Sales Representative arrives at their doorstep with the order, customers may then present and use their EBT card for payment.
The steps for using EBT at Schwan’s are outlined below:
- Place an Order: Customers should first select their desired frozen food items from Schwan’s.
- Choose Delivery Option: At checkout, customers must opt for the “Team Member Delivery” method.
- Payment on Delivery: Upon delivery, customers present their EBT card to the Route Sales Representative.
- Finalizing Transaction: The representative processes the EBT card using their mobile point-of-sale system.
To ensure a smooth transaction, customers are advised to check their EBT balance before the delivery to avoid any payment issues. Additionally, they should be aware that not all items may be EBT-eligible, and it’s important to consult with the sales representative or check EBT guidelines for eligible items.
Alternative Payment Methods at Schwan’s
Schwan’s accommodates a variety of payment methods to cater to their customers’ preferences and needs. Customers can choose from the following options:
- Credit Cards: Schwan’s accepts major credit cards such as Visa, MasterCard, American Express, and Discover.
- Debit Cards: Debit cards with a Visa or MasterCard logo are also accepted.
- Electronic Benefits Transfer (EBT): For those with EBT benefits, Schwan’s allows the use of EBT cards for eligible purchases in person.
When ordering online or by phone, customers can utilize their credit or debit cards to complete their purchases smoothly. However, it is important to note that while Schwan’s accepts EBT for in-person transactions when the Route Sales Representative delivers the order, this may not extend to online orders.
In case of returns, Schwan’s standard 90-day return policy applies even for items purchased with an EBT card. As per federal law, cash refunds are not issued for returns of items bought using EBT. Customers can rest assured that the return process is straightforward and abides by the relevant regulations.
Frequently Asked Questions
Can Schwan’s customers use EBT for purchases?
Yes, they can. Customers with EBT benefits are able to pay for their frozen food orders with EBT, particularly through in-person transactions.
Are there any restrictions on using EBT with Schwan’s?
While EBT is accepted, it cannot be used for online orders, in-app purchases, or phone orders. Customers must select the “Team Member Delivery” option when placing an order online and complete the payment process in person.
What items can be purchased using EBT at Schwan’s?
EBT cardholders can purchase a variety of nutritious groceries, including fruit, vegetables, meat, cereal, whole wheat bread, grains, canned fish, juice, and milk.
Is EBT accepted at all Schwan’s locations?
It appears that EBT is accepted at authorized store locations. However, one should check with their local Schwan’s to confirm the availability of EBT transaction options.
Table summarizing EBT payment information for Schwan’s:
| EBT Accepted? | In-person Purchases | Online Orders | Restrictions |
|---|---|---|---|
| Yes | Yes | No | Must be “Team Member Delivery” order |