Kroger, one of the largest U.S. supermarket chains, offers various payment methods, including Electronic Benefits Transfer (EBT) for customers in assistance programs. EBT cards, used like debit cards, are accepted for food purchases at participating stores.
At Kroger, EBT cards can be used in physical stores and for grocery pickup, but not for delivery services. Therefore, shoppers must visit the store or use the pickup option to utilize their SNAP benefits.
Kroger Locations Accepting EBT
Kroger accepts EBT payments at its locations across 35 states and the District of Columbia, catering to over 2,700 stores. Through this extensive network, the retailer provides online and in-store EBT transaction capabilities, enhancing the shopping experience for SNAP participants.
Using EBT at Kroger
Customers may use their EBT cards at Kroger by selecting “EBT” as the payment method at the checkout, similar to using a debit or credit card. For online orders, customers should first add their SNAP EBT card to their Kroger wallet on the retailer’s website or app, after which they can shop and opt for pickup or delivery.
EBT Eligible Items at Kroger
Kroger authorizes the purchase of USDA-approved food items with EBT cards. This typically includes essentials such as:
- Dairy products
- Meats and poultry
- Fruits and vegetables
- Bread and cereals
- Non-alcoholic beverages
- Seeds and plants which produce food for the household to eat
Restrictions and Non-Eligible Items
Items not eligible for purchase with EBT at Kroger comprise:
- Alcohol and tobacco products
- Vitamins, medicines, and supplements
- Non-food items such as cleaning supplies, pet food, and paper products
- Hot foods or prepared meals intended for immediate consumption
- Any other non-food items or foods not approved by the USDA SNAP program
SNAP benefits cannot be used to cover any associated fees with an order; these must be paid with an alternative form of payment, such as a credit or debit card.
Online EBT Purchases
Kroger has adapted to the needs of its customers by accepting Electronic Benefit Transfer (EBT) for online transactions, making shopping for groceries more accessible and convenient.
Kroger Online Shopping with EBT
Customers with Supplemental Nutrition Assistance Program (SNAP) benefits can use their EBT cards to shop online at Kroger. They can add items to their cart, check out with their EBT card online, and even save their EBT card information for future purchases. For any non-eligible EBT items or applicable fees, customers must use an alternative form of payment, such as a credit or debit card.
Pickup and Delivery Options
Kroger offers two primary methods for online shopping with EBT: delivery and free pickup. For delivery, customers can expect their groceries as soon as the same or the next day. The free pickup service is available for orders over $35. Kroger’s expansion of these services across its family of stores means that purchasing fresh, healthy foods with SNAP EBT is now a convenient option for eligible customers nationwide.
Frequently Asked Questions
This section provides succinct responses to common issues EBT cardholders face at Kroger, including PIN troubles, cashback guidelines, and resolution steps for payment errors.
EBT Card PIN Issues
If a customer encounters issues with their EBT card PIN at Kroger, they should contact their state’s EBT customer service for assistance. Kroger cannot reset PIN numbers on-site.
Cash Back Policies
Kroger does not offer cash back on transactions made with an EBT card. Shoppers must use alternative payment methods if they require cash back services.
EBT Payment Errors
When facing EBT payment errors, customers should first ensure there are sufficient funds in their account. If issues persist, they may seek help from Kroger’s customer service or check for system-wide outages with their EBT provider.
Customer Support for EBT Issues
When Kroger customers face issues with their Electronic Benefit Transfer (EBT) transactions, Kroger offers specific avenues for support to address and resolve these problems quickly and efficiently.
Contact Information
For immediate assistance with EBT issues, customers should contact Kroger’s customer service line. The following details are pertinent:
- Customer Service Phone: Customers can call the provided support line at 1-800-KRO-GERS (1-800-576-4377).
- Online Help Center: For non-urgent inquiries or to find more information, customers may visit the Kroger website and use their help center.
It is recommended that customers keep their EBT card number and transaction details on-hand when seeking support to facilitate a quicker resolution.
In-Store Assistance
Customers may also seek support directly at Kroger stores in the event of an EBT issue.
- Store Managers: A store manager can often address and resolve EBT issues on-site.
- Customer Service Desk: For EBT transaction problems, customers can visit the customer service desk in any Kroger store.
Store personnel are trained to handle EBT-related problems and will assist customers with their transaction concerns. If necessary, store employees will escalate the issue to corporate support on the customer’s behalf.