How to Buy Groceries Online with Alabama EBT Card: A Step-by-Step Guide

As online shopping becomes increasingly commonplace, Alabama residents with Electronic Benefit Transfer (EBT) cards can also take advantage of purchasing groceries via the internet. EBT cardholders can use their benefits to buy eligible food items from participating retailers. The process mirrors the use of a credit or debit card, offering a convenient, secure, and time-saving method of grocery shopping.

The Alabama EBT card, part of the Supplemental Nutrition Assistance Program (SNAP), allows individuals and families to maintain their food security by providing a monthly benefit that can be utilized for online food purchases. Given the digital landscape of shopping, understanding how to use an EBT card online empowers users to access a wide range of food products from the comfort of their homes.

Navigating through online grocery shopping platforms is straightforward once the user becomes familiar with the participating retailers. It is essential to ensure that the selected store accepts SNAP EBT for online transactions, as this enables the allocation of benefits towards the purchase of nutritious foods. Individuals can fill their virtual shopping carts with eligible items and then use their Alabama EBT card at checkout, following the retailer’s instructions for a smooth transaction.

Online Retailers


Alpine Mobil


Billy Doe Meats

Capri IGA

County Market (Niemann Foods)

Dave’s Supermarket

Fairplay Foods

Food 4 Less (Kroger)

Harvest Market


Jewel Osco


Local Market



Metropolis Big John Grocery

Sam’s Club Scan and Go

Schnuck’s Market

Supermercados El Guero


Tony’s Fresh Market

Top Box Foods


Whole Foods

Woodman’s Markets

Creating an Account on Eligible Grocery Platforms

To purchase groceries online using an Alabama EBT card, one must first create an account on platforms that accept EBT for online transactions. Notable retailers like Amazon and Walmart, as well as services like Instacart, support EBT payments, but account setup procedures may slightly differ.

Step-by-step Instructions for Account Creation:

  1. Navigate to the retailer’s website.
  2. Locate and click on the ‘Sign Up’ or ‘Create Account’ option.
  3. Enter required information (typically email, password, and personal details).
  4. Set up a payment method by adding your Alabama EBT card details under the appropriate payment section.

Note: Each participating retailer will have an EBT card option; select it to input your card information securely.

Verifying Eligibility:

  • Ensure your Alabama EBT card is active.
  • Confirm your ZIP code is within the delivery area.

Documents Needed:

  • Valid Alabama EBT card
  • Government-issued ID (for first-time use or verification purposes)

After creating an account, individuals are encouraged to browse through the selection of eligible items. Groceries eligible for EBT purchase bear an ‘EBT’ label or indicator, facilitating easy identification.

Remember to review each platform’s terms and conditions regarding EBT transactions to understand how to effectively manage your online purchases. This may include delivery fees, minimum purchase amounts, or certain non-eligible items. By following these guidelines, one can successfully make online grocery purchases in Alabama using an EBT card.

Selecting Items and Shopping Online

When shopping online with an Alabama EBT card, customers must first ensure they choose a retailer that accepts EBT payments online. Retailers such as Walmart and Amazon offer this convenience. The user experience is tailored to be similar to typical online shopping to ensure ease of use.

Once at a participating retailer’s website:

  • Create an Account: if the shopper does not already have one.
  • Add the EBT Card: as a payment method under account settings.

It is important that shoppers select eligible items, which are typically staple foods or non-prepared food items. Ineligible items such as alcohol and prepared food must be paid for with an alternate method.

Here is what shoppers should consider while selecting items:

  • Eligible Items: Look for labels or filters that identify what can be purchased with EBT.
  • Budget: Keep track of the balance, as EBT benefits have set amounts.

When it’s time to checkout:

  1. Review Cart: Ensure all selected items comply with EBT guidelines.
  2. Choose Delivery or Pickup: Some participating retailers offer both options.

Finally, they should review their order summary, apply the EBT payment, and confirm the purchase. Some retailers may require a secondary form of payment for any non-EBT eligible items or fees, such as delivery charges.

Checking Out with Your Alabama EBT Card

When purchasing groceries online with an Alabama EBT card, shoppers must carefully enter their card information and understand how to apply eligible EBT discounts and promotions.

Entering EBT Card Information

To begin the checkout process, one should locate the EBT card payment option at the online retailer’s checkout page. The cardholder must then accurately input the 16-digit EBT card number, the expiration date, and the card verification value (CVV) if prompted. For security, ensure that the website is legitimate and offers an EBT payment option, as misuse of EBT card information can lead to fraudulent activities.

Applying EBT Discounts and Promotions

It’s essential to apply available EBT discounts to reduce the total cost of the purchase. Examine the checkout page for a section or a checkbox that mentions ‘Apply EBT discounts’. EBT promotions, if available, should automatically apply to eligible items in the cart. Remember, not all items may qualify for EBT discounts, and promotions may vary based on the retailer and the products.

Scheduling Delivery or Pickup

When purchasing groceries online with an Alabama EBT card, one can select a convenient delivery window or opt for the convenience of curbside pickup. Detailed choices allow for a personalized shopping experience that meets individual scheduling needs.

Choosing a Delivery Window

When ordering groceries online, selecting a delivery window involves a few key steps. Customers should first check the availability of delivery times on the retailer’s website, such as during the Instacart checkout process. It’s imperative to choose a time slot when one can be present at the delivery location, as this ensures receipt of the groceries and maintains the quality of perishable items. Delivery windows may vary by store and day, and it’s best to book them as in advance as possible to secure preferred times.

Opting for Curbside Pickup

For those preferring to retrieve their orders personally, curbside pickup is an accessible option offered by many grocery retailers, including Walmart. After completing the online purchase using their EBT card, customers can select a pickup time that aligns with their schedule. Upon arrival at the designated store location, customers can stay in their vehicle, and an associate will bring the order to them. This method provides a convenient way to collect groceries without additional delivery fees.

Maintaining Account Security

When purchasing groceries online using an Alabama EBT card, account security is paramount. Cardholders should never share their Personal Identification Number (PIN) with anyone. It’s the key to access the benefits, and keeping it secret is crucial for preventing unauthorized use.

The following are best practices to ensure the security of an EBT account:

  • Create a Strong PIN: Choose a combination that’s difficult to guess. Avoid obvious sequences or personal information like birthdays.
  • Change the PIN Regularly: Periodically updating the PIN adds an extra layer of security.
  • Monitor Account Activity: Regularly check the account balance and transaction history for any discrepancies. Report unauthorized transactions immediately.
  • Keep Cards Safe: Treat the EBT card like cash. Store it in a secure location and report it immediately if lost or stolen.

The state of Alabama also provides the option to put a Security Password on an EBT account. This step is recommended if there are concerns about the account’s security, as it can prevent others from requesting a new card or changing the PIN.

Action ItemDescription
Secure the PINDo not write it down or tell it to anyone.
Regular Security ChecksReview transactions and balance frequently.
Protect the CardReport if lost, stolen, or damaged straight away.
Use Security PasswordsAdd them when necessary for additional protection.

For detailed instructions and assistance, cardholders can visit the Alabama EBT website or review the Alabama EBT Manual for guidelines on securing their EBT accounts.

Reviewing Order History and EBT Balance

When individuals use an Alabama EBT card to purchase groceries online, it’s important for them to monitor their spending and remaining balance. They can review their order history and check EBT balance straightforwardly.

For an overview of past transactions and to track spending, cardholders may visit the Alabama EBT website. The following steps are essential:

  1. Navigate to Alabama EBT.
  2. Proceed to ‘Log into your account’ with your EBT card, User ID, and Password.
  3. If you are a new user or have forgotten your password, click on ‘Create User Account’ or ‘Forgot Password?’ to proceed.

Once logged in, the cardholder can access the ‘Transaction History’ section. This area displays a detailed list of all completed purchases, which helps with managing their budget and ensuring they’re spending within their means.

To check the current balance, they should look for the ‘EBT Account Summary’ or similar section. This part of the account will show the available funds, allowing recipients to plan their grocery shopping accordingly.

Remember, while shopping for eligible items on Instacart or other participating retailers, items eligible for EBT purchase are often labeled accordingly. Cardholders may shop and checkout with EBT, keeping in mind the balance shown in their EBT account summary to avoid overspending.

It is also feasible to check the EBT balance by phone. Alabama EBT Customer Service is available at 1-800-997-8888 for SNAP and cash balance inquiries.

Troubleshooting Common Issues with Online EBT Transactions

When engaging in online shopping with an Alabama EBT (Electronic Benefits Transfer) card, users may encounter specific issues. The following are common problems and solutions to help ensure a smooth transaction process.

Incorrect Card Information: Users should double-check that they’ve entered their EBT card number and PIN correctly. A single digit off can result in a declined transaction.

  • Solution: Verify the card details and re-enter them if necessary.

Low Balance: Transactions may fail if there are insufficient funds available.

  • Solution: They can check their balance by calling the number on the back of the card or logging into the state’s EBT portal.

Eligibility of Items: Only certain items are EBT eligible, and adding non-eligible items to the shopping cart may cause issues.

  • Solution: Remove non-eligible items from their cart or pay for them separately with a different payment method.

Technical Issues: Sometimes the retailer’s website or the EBT processing system may experience outages.

  • Solution: They should try the transaction again later. If the problem persists, contact the retailer’s customer service for assistance.

Retailer Acceptance: Not all online retailers accept EBT cards for payment.

  • Solution: Users should ensure they’re shopping at an online store that accepts EBT, such as Amazon or Walmart.

By following these steps, individuals can address common issues that may arise during online EBT transactions. They should always ensure they’re aware of the EBT program rules and retailer policies when shopping online.

Finding Participating Stores and Services

Alabama residents who are eligible for the Supplemental Nutrition Assistance Program (SNAP) can use their Electronic Benefit Transfer (EBT) cards to purchase groceries online. Several retailers offer this feature, enhancing accessibility and convenience for SNAP recipients.

  • How to Identify Stores:
    • Visit the Food and Nutrition Service website for a list of states participating in the SNAP Online Purchasing Pilot, including Alabama.
    • Look for the “SNAP Online Purchasing Pilot” section to see a current list of participating retailers.
    • Alabama EBT cardholders can refer to the state’s EBT website for additional information on where their card is accepted.
  • Using Delivery Services:
    • Snap beneficiaries can use delivery services like Instacart, which teams up with large grocery store chains nationwide and has a user-friendly process for shopping with an EBT card.
    • On Instacart, filter for EBT-eligible items marked with an ‘EBT’ label to ensure compliance with SNAP rules.

When selecting a store or delivery service, they should consider delivery fees, minimum purchase amounts, and the availability of EBT-eligible items. Additionally, it’s important for shoppers to verify the expiration date of any waivers for delivery fees, as these can change.

shoppers are encouraged to keep their PINs secure and educate themselves on the proper use of their Alabama EBT card for online purchases.

Maximizing Savings While Shopping Online

When shopping for groceries online with an Alabama EBT Card, consumers can take several steps to ensure they are getting the best deals. First, it’s crucial to use a price comparison tool to check various retailers for the best prices. A hurried purchase may lead to unnecessary overspending.

Additionally, shoppers should look for online coupons or promotional codes before finalizing their purchases. Many grocery delivery services and online stores offer first-time buyer discounts or seasonal promos, which can result in substantial savings. Taking a few minutes to search for promo codes can lead to at least minimal savings, which adds up over time.

Here are some other tips for budget-conscious consumers:

  • Bulk Buying: When non-perishable items or products you frequently use are on sale, buy them in bulk to save more in the long run.
  • Newsletter Subscriptions: Sign up for newsletters or alerts from your favorite online grocers. They often send exclusive deals and advance notice of sales to subscribers.
  • Loyalty Programs: Enroll in loyalty programs when available. Members might receive special discounts or earn points for discounts on future purchases.
  • Off-Peak Delivery: Opt for delivery times that are less in demand as they sometimes come with reduced fees.

One should never underestimate the benefits of comparing prices, using coupons and promotions, and taking advantage of loyalty programs. Combining these strategies efficiently ensures that they get the most out of their Alabama EBT Card while keeping their grocery bills in check.

Staying Informed on Policy Changes Affecting EBT Users

EBT users in Alabama may experience changes in policies that affect how they can use their benefits to purchase groceries online. It is imperative that users keep themselves updated to ensure they can continue to access their benefits without interruption.

Online Resources:
The Alabama Department of Human Resources offers the latest updates on SNAP and EBT policies. Subscribing to their newsletter or notifications ensures users receive alerts regarding any policy shifts.

Customer Service:
For direct inquiries, users can contact the EBT customer service line provided by the state of Alabama. This helpline can answer questions and provide information on recent policy updates.

Retailer Updates:
Major retailers that accept EBT for online purchases may also inform customers about policy changes. Websites like Amazon’s SNAP page offer assistance on how to use EBT on their platform.

Community Outreach:
Local community organizations and nonprofits often hold informational sessions or distribute flyers with updated information on SNAP and EBT usage. They provide a valuable resource for users without access to digital platforms.

To ensure that individuals have the most current information,

  • Regularly check official resources.
  • Contact customer service as needed.
  • Monitor emails from participating retailers.
  • Engage with community programs for assistance.

By staying informed, Alabama EBT cardholders can adapt to policy changes and continue purchasing groceries online successfully and without interruption.

Be sure to check out our other articles about Alabama Food Stamps and EBT, including:

Food Stamps Alabama Eligibility

How to Apply for Food Stamps in Alabama

Double Up Food Bucks in Alabama

Alabama EBT Card Balance – Phone Number and Login

Alabama Food Stamp Office Locations

What Can You Buy with Food Stamps in Alabama

What Restaurants Accept EBT in Alabama

Alabama EBT Discounts and Perks